crewie Posted March 6, 2010 Report Share Posted March 6, 2010 OK, Ive been getting warp reccently, real bad. Thought it was my pc, so installed heat on my laptop, which is roughly 3 X powerful/memory/graphics etc to my old home pc, surely that would solve it as prior to this I only ever had warp once or twice in like 3/4 years of online racing. Did it solve it, did it buggery! This is not just with UK Dirt racing, but with a certain free league too, in one of their regular 24 car servers. The strange thing with UK Dirt though is I only tend to get warp in the actual meetings, in practice its normaly fine. Ive also got Rfactor installed on my laptop, and race SimStox bangers online, which seems to run fine. Ive got my router installed up stairs at home, wired into the upstairs extension, via a huge great extension lead. Today I tried plugging the router into the downstairs/main extension box, then ran a Speedtest. The results plugged into the main socket where: Download 6.75 mbs Upload 0.32 mbs ping 41 ms I then plugged everything back in upstairs and ran the test again, this time the results where: Download 6.78 mbs Upload 0.36 mbs ping 41 ms So that basicly blow out of the water my theory of my upstairs extension dropping the connection via endless wires and connection boxes! So now my problem is, where do I go from here? Contact my ISP and give them an earload, contact BT and complain about the phonelines to the house, or do I just say sod it and jack in racing? I do turn off everything possible running in the background on my pc(s) when racing, and run them wired direct to the routher with an eathernet cable when racing. I run CCleaner before everymeet, have both pcs scanned regular with AVG and ad aware/super anti spyware, yet still I cant seem to get the fecking things to run on heat with out warp. Im getting real close to giving up, infact had I not just paid my jolt fee, I probably wouldve done a few weeks back. Anyone have any suggestions before I get drastic with the remove hardware program and bin the Hasbro Interactive/UK Dirt/TNB folders? Link to comment Share on other sites More sharing options...
Tosh924 Posted March 6, 2010 Report Share Posted March 6, 2010 Contact you ISP and tell them your situation that you do a LOT od online GAMING, they should run tests with you there and then. your connection maybe be spiking. extension on leads is never good. the shorter the better. another problem might be when your online at that time, everyone in the area could be strangling the connection. at a last straw id be changing ISP if you have no joy after contacting them. Tosh Link to comment Share on other sites More sharing options...
crewie Posted March 6, 2010 Author Report Share Posted March 6, 2010 Cheers Tosh. I was going to rip out all the extension lines from downstairs, then run one line direct from the main box to where the routers set up. As I said, I thought that it couldve been all the extensions hence why I plugged the router into our main box.....I just couldnt understand why the speed test was better upstairs through all the various connections, and slightly worse through the main box. The tests where carried out less than two minutes apart, so it shouldnt have made too much of a difference either. I think I will still carry on and replace all the lines with one direct one, then this Tuesday, instead of racing, I'll just run speedtests at regular intervals and see how much the results vary. Then it will be get on the phone and give the ISP some abuse, though seeing it will be some Indian in Bombay, they are probably used to it by now and wont do sod all about it anyway. Link to comment Share on other sites More sharing options...
wrighty496 Posted March 7, 2010 Report Share Posted March 7, 2010 Crewie, Make sure you run your tests at the times you're having the problem....if practice seems fine but the meetings are a problem, its either a server problem (which seems unlikely, seeing as you're having the same problem with different servers) or its the time of evening when you're hitting the bother (8pm onward) when the 'nets at its busiest. Speedtests aren't the whole story, get some software that monitors packet traffic and loss....if your ISP prioritises HTTP traffic in busier periods, packet loss barely affects normal browsing but it kills online gaming (where packet loss = high ping and ultimately server disconnection when pings arent received and/or returned). Link to comment Share on other sites More sharing options...
drumbstick Posted March 7, 2010 Report Share Posted March 7, 2010 For once I agree with Wrighty sound like your ISP is connection shaping to me Link to comment Share on other sites More sharing options...
Ryano Posted March 7, 2010 Report Share Posted March 7, 2010 Crewie you been running trace routes when racing? Odd pings cause warp etc, I've been in close contact with my ISP and they're finally sort of ok now! Link to comment Share on other sites More sharing options...
ford688 Posted March 7, 2010 Report Share Posted March 7, 2010 crewie i had a problem the same as yourself when i was playing rfactor in praccy my ping was fine come racetime it was sky high and i was always hard wired but my ethenet cable was plugged straight in to my mother board i spoke to some one in sim-stox and they told me to go buy my self a network card http://cgi.ebay.co.uk/NEW-PCI-10-100-LAN-F...=item5885c9b0c8 mines only cost about 2pound at the time and that solved all my problems maybe worth a try for the price of it Link to comment Share on other sites More sharing options...
crewie Posted March 11, 2010 Author Report Share Posted March 11, 2010 The sorce of the problems solved, my service is being reduced due to " controlled manipulation by Orange that is restricting my throughput speed". Ive contacted Orange and now await their responce, I wont be holding my breath. Thanks for all the replies and advice/suggestions. I'll keep you informed on the outcome. Link to comment Share on other sites More sharing options...
crewie Posted March 19, 2010 Author Report Share Posted March 19, 2010 After a week of running BT speedtests, at various different times of the day, Orange have informed me that the problem is not their service, but rather that the local telephone exchange is getting congested with traffic at peak times. As BT wont re-build/build a new exchange on my say so, looks like Im now officialy retired from online racing. Link to comment Share on other sites More sharing options...
bobbert325 Posted March 20, 2010 Report Share Posted March 20, 2010 boooo dont go Link to comment Share on other sites More sharing options...
Cabs Posted March 24, 2010 Report Share Posted March 24, 2010 Crewie, i've had the same problem over the last few weeks and i'm also with Orange and a pre-war telephone exchange. Have a look around the web about improving your 'latency' or 'ping' as we know it lol I tried the above today, i dont know if its a total fix, but last night in practice i was getting a 'ping' 200+ at around 7.30pm with 4 of us in there. Have'nt tried to race yet but just been in the server (8.00pm) at what i would call 'peak time' and ping was at 85, ok not fantastic but a lot better ...... i'm hoping it works because like you its starting to p@*s me off! DO NOT FOLLOW THE ABOVE LINK IF YOU ARE NOT HAPPY WITH DOING SO Cheers, Cabs! Link to comment Share on other sites More sharing options...
crewie Posted March 25, 2010 Author Report Share Posted March 25, 2010 Cheers Cabs, I'll give that a try. I have been awaiting an Orange engineer to ring me to try and sort out the problem, although Orange seem to dumb to realise that they have to give BT some stick about their exchange. Im not expecting much help there though, as when I got in last night I was given the message " Some Paki from Orange rang you while you where out, I thought they where supposed to be getting an engineer on your case, not the call center in Baghdad!" Theyre supposed to be ringing me back tonight, but if its just their call center, it'll be a waste of my time. Link to comment Share on other sites More sharing options...
crewie Posted March 25, 2010 Author Report Share Posted March 25, 2010 I tried what you suggested Cabs, Ive just joined server 2, at 22.10, no other users and my pimgs down to 288! The Orange " special technical team" rang me back tonight. It was as my fears confirmed just a bleeding call center! Mr Ramalamadingdongs technical help stretched to, " Well Sir, at your account I am looking now on my computering screen and I am confirming that I can not be doing any helping to you any more. This is no more that I can be doing for you sir, thanking you for calling Orange Sir, be having a nice day!" Have a nice day, yeah, thanks! Link to comment Share on other sites More sharing options...
Nezza46 Posted March 26, 2010 Report Share Posted March 26, 2010 Crewie, have you not got cable round your way? that should solve the exchange problem mate Link to comment Share on other sites More sharing options...
crewie Posted March 27, 2010 Author Report Share Posted March 27, 2010 Crewie, have you not got cable round your way? that should solve the exchange problem mate Cable!? Some of the older ones around here have only just stopped using horses and carts as transport! Unfortunately Cables not due here for some time. Its realy frustrating as we know its the exchange, Im less than 940 odd meters away from the exchange, on a good day with the wind in the right direction I can almost spit at the poxy place. I have now contacted BT Wholesale, who are in charge of sorting out exchange problems ( seeing that Orange internet couldnt be bothered to do it on my behalf) but I dont realy expect any major help from them either. Problem is now, it dont matter if I have Orange as my ISP or any one else, if the exchange is the weak point, it always will be till BT sorts it, so Im kinda stuck. So much for 21st century technical wizardry! Link to comment Share on other sites More sharing options...
Cabs Posted March 27, 2010 Report Share Posted March 27, 2010 Crewie, I found this number for Orange Broadband Support - 0800 2945611 yep a fee one Although they sent me a text today to phone them back on another number to explain what the 'engineers' have told them about my complaint. They say my exchange does have a problem and they are working on it. Hopefully they dont leave it like this after a speedtest ..... Think someones turned the dial the wrong way there .... Link to comment Share on other sites More sharing options...
Lee Posted March 27, 2010 Report Share Posted March 27, 2010 Crewie, have you not got cable round your way? that should solve the exchange problem mate Cable!? Some of the older ones around here have only just stopped using horses and carts as transport! Unfortunately Cables not due here for some time. Its realy frustrating as we know its the exchange, Im less than 940 odd meters away from the exchange, on a good day with the wind in the right direction I can almost spit at the poxy place. I have now contacted BT Wholesale, who are in charge of sorting out exchange problems ( seeing that Orange internet couldnt be bothered to do it on my behalf) but I dont realy expect any major help from them either. Problem is now, it dont matter if I have Orange as my ISP or any one else, if the exchange is the weak point, it always will be till BT sorts it, so Im kinda stuck. So much for 21st century technical wizardry! What rubs it in furthermore is the robbing bastards (BT) Are advertising fiber optic upgrades! Like FILTERED will that make a speed difference on a medieval exchange! Link to comment Share on other sites More sharing options...
crewie Posted March 27, 2010 Author Report Share Posted March 27, 2010 Crewie, I found this number for Orange Broadband Support - 0800 2945611 yep a fee one Although they sent me a text today to phone them back on another number to explain what the 'engineers' have told them about my complaint. They say my exchange does have a problem and they are working on it. Hopefully they dont leave it like this after a speedtest ..... Think someones turned the dial the wrong way there .... LMAO, I shouldnt laugh, but your speed test results made me feel slightly better about mine! Atleast you got some sort of responce from Orange, both the muppets I spoke to, as well as Mr Ramalamadingdong just said there was nothing they could do and that was that. I even phoned the accounts department, explained my problem and asked to speak to an engineer/tech bod in England, to be told that all technical assistance was delt with abroad. When I told the accounts guy that if they couldnt do anything I was going to close my account, I was told " I dont blame you." Great customer support! Link to comment Share on other sites More sharing options...
wrighty496 Posted March 28, 2010 Report Share Posted March 28, 2010 Cable!? Some of the older ones around here have only just stopped using horses and carts as transport! Unfortunately Cables not due here for some time. Its realy frustrating as we know its the exchange, Im less than 940 odd meters away from the exchange, on a good day with the wind in the right direction I can almost spit at the poxy place. I have now contacted BT Wholesale, who are in charge of sorting out exchange problems ( seeing that Orange internet couldnt be bothered to do it on my behalf) but I dont realy expect any major help from them either. Problem is now, it dont matter if I have Orange as my ISP or any one else, if the exchange is the weak point, it always will be till BT sorts it, so Im kinda stuck. So much for 21st century technical wizardry! Crewie, Just been having a read through Orange's terms and conditions for broadband and, while there's not much in there to help you (in fact there's bugger all, they basically absolve themselves of all blame for any technical issues) you can contact CISAS, an independent organisation who can adjudge and arbitrate on your claim if (as the site says) you feel that your complaint with Orange is not being resolved and/or they have said that they can't do any more to fix the problem....there's also contact details for OFCOM if Orange aren't prepared to make every reasonable effort to fix the problem and/or insist that you pay the settlement fee. See Section 27 at the bottom Good luck fella Link to comment Share on other sites More sharing options...
Ryano Posted March 29, 2010 Report Share Posted March 29, 2010 The morale of this story is just dont go with Orange. Full stop. I'm with talktalk and they've been extremely helpful with me, they realised the exchange was about 2 years out of date so upgraded over the winter just because I've pestered them! Link to comment Share on other sites More sharing options...
crewie Posted March 29, 2010 Author Report Share Posted March 29, 2010 Over the weekend I emailed BT Wholesale ( they look after the exchanges etc) and asked them if they could possibly have an engineer look into my problem at the exchange, as my ISP ( Orange ) where too lazy/couldnt be arsed to contact them. The reply stated that as I was a member of the public, not their customer direct, I would need to contact my ISP provider ( their customer) and get them to contact BT. With this, I then contacted the ISPA and sent them a copy of all the emails between myself and Orange, including the one from Oranges customer service guy that says " I am notaware of a case where Orange has been able to contact BT to address acongestion issue". Strange that, I got in contact with BT and got a reply from them within 12 hours...maybe I should go work for Orange!? So the poxy saga continues, with me still paying for a internet service that is slower than a paraplegic snail. Link to comment Share on other sites More sharing options...
xTx Posted March 30, 2010 Report Share Posted March 30, 2010 The morale of this story is just dont go with Orange. Full stop. I'm with talktalk and they've been extremely helpful with me, they realised the exchange was about 2 years out of date so upgraded over the winter just because I've pestered them! same story here, switched from orange to talktalk, then had connection issues when i moved house. Talktalk had a bt engineer around that replaced a corroded section of line and sorted it. Crewie if this last bit doesn't work then try a couple of things if you haven't already Call ongoing issues number they are on 0844 873 8586 or 0800 2945612 This is for the Faults Management Team (Ongoing Technical Issues) Write a letter of complaint recorded delivery to MANAGING DIRECTOR ORANGE BROADBAND LIMITED SANFORD HOUSE, MEDWIN WALK HORSHAM WEST SUSSEX RH12 1AG Company No. 04875917 State that you need your "connection issues resolved within seven days of the date of this letter as they are affecting my enjoyment and use of your service. If these issues are not resolved this letter serves as notice that my contract with you, Orange Broadband Limited, is null and void as you have breached the terms and conditions within it" Send copies to your local paper and this one in horsham; West Sussex County Times West Sussex County Times 14-16 Market Square Horsham RH12 1HD and cc the papers at the bottom of your letter. Normally gets a response from companies! Link to comment Share on other sites More sharing options...
crewie Posted March 30, 2010 Author Report Share Posted March 30, 2010 Had a very apolagetic telephone call from an Orange rep today. Amazing what getting an indapendant board involved does. The guy from Orange yet again said that it was not Orange at fault, but BT. He then said that he had never heard of Orange approaching BT, but I then told him that BT had written to me telling me that it was up to Orange to address the exchange problem, not me. The guy asked where I had got all my information from so I told him that maybe he should have a read of the Kaz ort kiz web site, as they tell you exactly who is responsable for what. Ill post up a link when I get back on my tower pc as thats where its saved, its a very handy site! So still no usable internet at the moment, but atleast Orange have started to do somthing active about the problem. Link to comment Share on other sites More sharing options...
crewie Posted April 7, 2010 Author Report Share Posted April 7, 2010 Orange have contacted me with the wonderful news that BT wont do anything about the local exchange. BT are under the impression that unless your connection drops below 512 at peak times, it shouldnt affect your internet usage, therfore they flatly refuse to do anything. Thats my racing over and done with until they eventualy decide to update their exchange then. Looks like I wasted this years jolt fee. Link to comment Share on other sites More sharing options...
Cabs Posted November 18, 2011 Report Share Posted November 18, 2011 (edited) sorry to bring back a very old post .... now been sorted with something a little better Edited November 18, 2011 by Cabs Link to comment Share on other sites More sharing options...
wrighty496 Posted November 19, 2011 Report Share Posted November 19, 2011 sorry to bring back a very old post .... now been sorted with something a little better Link to comment Share on other sites More sharing options...
Cabs Posted November 20, 2011 Report Share Posted November 20, 2011 sorry to bring back a very old post .... now been sorted with something a little better Right ....... taking my ball in now !!! Link to comment Share on other sites More sharing options...
drumbstick Posted November 21, 2011 Report Share Posted November 21, 2011 sorry to bring back a very old post .... now been sorted with something a little better Compensating for something else Link to comment Share on other sites More sharing options...
Recommended Posts